Achievements
Throughout my career, I have had the privilege of contributing to and leading projects that have made a meaningful impact on organizations and their people. From driving operational excellence to implementing innovative solutions, each achievement reflects my commitment to delivering results and fostering collaboration. This page highlights some of the key milestones and success stories that have defined my professional journey, showcasing the expertise, creativity, and determination I bring to every challenge.
Comeplete project recovery
Operations Manager
Back in Sep of 2011 I took the rol of Ops Manager for a large scale customer support operation (120+ FTE) for one of global leaders in printing & computing industry.
The client was serviced out of over 10 different locations and the Warsaw team was nearly bottom in all categories compared to other teams.
In a period 9 months, together with my team we managed to turn the tide completely and even won a "No customer left behind" for FY15, which I had the pleasure to receive on behalf of the team, in the clients European HQ in Barcelona.
This was my first real test as an Operations Manager and with great support of my team and my supervisor, I managed to pass it with flying colors.
3x scale the ops in 6 months
Contact Center Manager
As the leader of a large scale (100+) German customer service operations for a global leader in Software and OS systems, I was tasked with leading an agrresive ramp and upscale of the team.
We were tasked with expanding our serivce from one major business line into three lines: adding premium and gaming equipment support, as well as expanding our language support footprint by additional ones. The operations grew in size to over 300 FTE in a span of 6 months. This required not only hiring, training and operational effort but also build out of new space for new teams.
I was the main operations person accountable for the success of this ramp
Centralizing & streamling EU Ops
Performance & Cluster Manager
During my time as Cluster Manager at NielsenIQ, one of the biggest and most critical tasks that were entrused to me and my teams, was completion of a large centralization initiative. The concept was simple: take decentralized in-country processes, streamline them into unified format and centralize within the Warsaw SSC.
My teams and myself were at the center of the entire activity, receving trainings, revising and reworking processes, implementing new tools and finally taking over the full ownership of the process.
Example countries we took over: Italy, Spain.
Consistent performance delivery
Throughout my career, I have dedicated myself to building and leading high-performing teams that consistently exceed expectations. By fostering an environment where individuals are empowered, motivated, and aligned with organizational goals, I have ensured the seamless delivery of exceptional results, even under challenging circumstances.
My approach involves a deep commitment to nurturing talent, implementing clear performance metrics, and fostering open communication, which drives accountability and innovation within the team. Whether managing day-to-day operations or spearheading large-scale projects, I focus on continuous improvement, operational excellence, and the strategic alignment of team efforts to business objectives. This relentless pursuit of excellence has enabled my teams to not only meet but often surpass targets, setting benchmarks for performance and customer satisfaction across the industries I’ve worked in.
What other say about me
I was lucky to work with Piotr for over 1 year. He is a very experienced and energetic leader with impressive people feeling. He likes to engage in initiatives that are giving a lot of value to the company and satisfaction to himself.
He likes to create new things (processes, tools) following business standards and best practices in life. He knows how to introduce high-quality standards to keep the solution sustainable in the long term. They are always well thought through, understood with proper justification.
Recognition & appreciation of his team members is one of his priorities. He is promoting the culture of feedback among team members and is open to feedback. He is also able to admit if he makes any mistake. He gives trust to his people by giving them space to share ideas and speak up, as well as to act independently.
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Piotr is an extremely creative and innovative manager, who’s also best in guiding his junior employees. It was indeed a great pleasure working with him as Data Analyst at Teleperformance. He was a real mentor to me and helped me to grow under his supervision. I must say I never met anyone like Piotr before, he was used to wear a smiling face, no matter the condition, and keep the whole Team motivated and encouraged. Excellent time management allowed him to find time for every single Emplyee, that wanted to approach him, no matter how many tasks he had at the moment to carry on.
Piotr, as a dedicated operation manager, will be an asset to any company that will be lucky to acquire his services.
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Piotrek is a great leader acting by example, showing the highest standard. What's his aim? Success!
His a development + continuous improvement oriented person, eager to share his 10+ experience in Customer Support and highly reliable. Always dedicated and loyal to company and his workmates.
Personally, Piotr supported me on becoming a better manager, showing a lot of attention and understading. I loved our brainstormings every now and then. Each one of them made me think how to implement what we discussed. Creative and fun!
I highly recommend Piotr Maciaszek as a knowledgable Manager and a passionate Leader with highly developed mentoring skills.